Exclusive Interview with Thomas Walker, VP of Consumer Insights at eBay

At GetWhy, we understand that evolving the consumer insights function into a strategic capability is crucial for business success. That’s why we’re thrilled to feature an exclusive conversation with Thomas Walker, VP of Consumer Insights at eBay, where he shares his perspective on how AI is reshaping insights and decision-making at eBay.

"AI is paving the way for empathy at scale."

In our talk with Thomas Walker, VP of Global Consumer Insights at eBay, we discuss how AI is reshaping the way leading consumer brands approach insights.

What you’ll learn:

🎥 Game-Changing Insights
Thomas discusses how eBay leverages AI to drive actionable insights faster and more efficiently across the business—no more waiting for lengthy reports or navigating gut decisions.

🎯 AI in Action
AI isn’t just about gathering data; it’s about embedding those insights directly into the execution phase of a strategy, creating a seamless, actionable path from understanding to decision.

⚡ The Future of Consumer Insights
Get Thomas’s vision on how AI will continue to revolutionize the role of insights teams, making them central to strategy and growth.

Discover the Power of Agentic AI

Just like eBay, your business can leverage the power of AI to transform how you gather and use insights. See how Agentic AI can streamline your consumer research process, move insights from function to capability, and drive faster, smarter, and more human decision-making.