The global leader in AI-moderated research

REAL PEOPLE. CUSTOMER UNDERSTANDING AT SCALE.
Understand your customers through AI-moderated video interviews with real people. Get research-grade insights in days, with every study building on what you already know.
Run studies yourself or let our research team handle everything for you.
THE PLATFORM

One platform for AI-moderated research. Insight in days.

From study design to insights that compound. Research rigor built in, with live interview scoring and eight-step participant screening.
CLIENT TESTIMONIALS

Trusted by insight leaders to scale human empathy.

How insight leaders use GetWhy to bring customer perspectives into the decisions that matter.

Giles Hedger on the case for always-on insight

Author, Strategist, Coach

Edwin Taborda on L’Oréal blending empathy with agentic AI

Global Chief Consumer & Market Intelligence Officer

Mireille Patoine on connecting insights across studies to support decisions

Strategic Customer Insights Lead

Tony Costella on how Heineken is making the entire organization customer centric

Global Commerce AI & Performance Transformation Director

Thomas Walker on what AI-enabled qual changes for research leaders

VP Global Consumer Insights

Michael Swaisland on Arla using qualitative at scale to unlock a new pace of discovery

VP Consumer Intelligence & Marketing Transformation

THE SYSTEM

Introducing GetWhy empathyOS.
Always-on customer understanding.

Keep customer conversations running, connect knowledge across studies and bring fresh insights into the tools your teams already use.
WHY GETWHY?

Award-winning and proven at enterprise scale.

Rooted in human science, built with documented quality standards and backed by independently verified results.

Rooted in human science.

Born from 15+ years of human research, we built GetWhy to scale human understanding through AI.

Setting the standard for AI moderation.

A documented 17-criteria quality framework, with live interview scoring and eight-step participant screening.

Self-service or full-service. Your choice.

Run studies yourself or let our research team handle full-service delivery.

Award-winning. Independently verified.

Our work with eBay won an ESOMAR Global Award and delivered 80% faster time to insight and 84% lower spend per interview, with impact independently verified by Nucleus Research.
“Excellence in AI and Automation in Market Research”

80%

Faster time to insight

84%

Lower spend per interview
HUMAN EXPERTISE. BUILT IN.

Research experts, fluent in human science and AI.

Our researchers and strategists understand your business reality. Get expert support where you need it or full-service delivery from brief to final insight.
OUR TEAM COMES FROM
Heineken logoReckitt logo
VP RESEARCH

Kane Callaghan, PhD

Sets the research standard behind every GetWhy study.
PREVIOUSLY AT:

Astrid Blom

Senior Researcher
Previously at

Juliano Piccoli

Client Director
Previously at

Marianne Skovgaard

VP Commercial Strategy
Previously at

Thyge Enggaard, PhD

VP, Product & AI
Previously at

Christina Brigarti

Customer Success Lead
Previously at

Sara Lerner

SVP Product Experience
Previously at

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Bring a business question. We’ll show you how GetWhy can help you answer it - and build on what you learn.